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| Stu | 196975 |
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| Krotus | 83878 |
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| Conscript | 79046 |
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| Delta9thc | 76301 |
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| Kevva | 74553 |
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| Shrekunia | 66372 |
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| Tiberious | 66150 |
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| Bonv | 59409 |
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| kev | 48543 |
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| SickPuppy | 48482 |
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| Send a message to Stars' Empire support |
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We bring to your notice that we consider all your suggestions and requests regarding game improvements, however the Support Team will reply to questions exclusively related to the playing process.
If you have detected an error, please, be as descriptive as you can on the core of the problem.
Describe what specifically have you noticed and under what circumstances, the game state (the amount of resources) before and after detecting the error: materials, helium, population, currency, accessories at the warehouse/in the ship holds; what specific actions have you performed immediately before and during the problem occurrence (construction/science development/cancellation, accessories assembling, ships construction/cancellation etc.).
When describing a specific situation, the following information is required:
the player's login and rating;
VIP membership: yes/no;
the date and the time of error detection;
the place in the game, where the error was detected - the name and the number of the planet or the hyperspace gate, the exact coordinates of the event (in case of battles, boarding, drifts etc.).
In case of errors concerning fleets and flights, please, provide the following data (if relevant in the given situation):
fleet No.;
ships design;
fleet settings (upon unloading, use ergopacks as fuel, repair in workshops, patrol tactics, the number of battle cycles, paramount attack line);
flight plan (cycled or not);
flight time;
the amount of cargo in the ship holds (helium, ergopacks, materials and accessories);
VIP membership: yes/no.
In case of glitches in battles, please, provide the following information:
the time and the place of the battle;
the rating (including military) of the players, participating in battle;
the diplomatic situation of each player, participating in the battle;
the battle log;
the design of ships, participating in the battle;
the amount of cargo in the ship holds (helium, ergopacks, materials and accessories);
fleet settings (upon unloading, use ergopacks as fuel, repair in workshops, patrol tactics, the number of battle cycles, paramount attack line);
the configuration and the level of the weapon emplacement and of the Global missile defense.
In case of trade errors, please, indicate:
the amount of currency (local and intergalactic) before and after performing the transaction;
do the trading parties have VIP membership;
the nickname of the seller and/or the buyer, if possible;
the name and the number of the seller's and/or the buyer's planet, the flight distance;
the type and the amount of cargo;
the availability of the merchant fleet;
the adequacy of the ship designs in the fleet for the specific task;
the availability of the required amount of fuel for the flight of the merchant fleet.
In addition, please, provide all the system logs, directly or indirectly concerning the reported problem. In particular cases it is also important to mention the availability of a commander and its skills, and the political system on the given planet.
Upon the description of a detected (supposed) error, please, remember that the numbers and the screenshots are very useful, as against the emotions, which complicate the developers' job
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